Using “Continuity in Efforts” to increase an organizations effectiveness.

With the economy still trying to recover and public safety organizations continuing to struggle with budgets, the implementation of “Continuity in Efforts” programs can help organizations more effectively deploy its personnel.

To understand the significance of a “CE” program, one must first examine how personnel are deployed in public safety. We will use police shifts as an example, but fire departments and private sector organizations can also benefit from the “CE” principal.  In most police departments the field operations are based on the utilization of three shifts, day, evening, and night. These individual shifts should be considered individual units. They all operate with different supervision, personnel, and differencing community needs based on their shifts. Each shift / unit has their own priorities which may not overlap with the preceding shift. Therefore, at the end of the shift, a new set of priorities begin. Deployment of personnel is dictated by the shift/units work hours and not solving community problems. There are no overlapping priorities and the community suffers.

The “CE” model challenges the status quo by combining all three units into a unified team through the development of set of priorities for which all three units have a share in fixing problems.    Community problems don’t end at the end of an officer’s shift. The CE program overlaps shifts priorities to fit the needs of the community.  Imagine a blender. If you have only one blade going you are not very effective. When two blades are working they are extremely effective because the blades overlap. An example, drug dealers come out to a specific location early in the afternoon and stay till the early evening hours. They know that the Day shift leaves at 4 P.M. and the Evening shift doesn’t have time to concentrate on them. So, they simply wait out the Day shift. The CE program ends this by combining overlapping the priorities of the Day and Evening Shift.  As the Day shift prepares to end its tour the Evening shift now takes its place working on the problem.  The Evening shift arrives and will then spend two hours continuing the Day shifts efforts to apprehend the narcotics sellers, and deter buyers.   After a designated period of time, the Evening shift begins to work on a new set of priorities to resolve problems occurring later in their tours of tour of duty. If the Evening shifts priority problem continues past the time their tour ends then the Midnight shift will relieve the Evening shift and they continues to resolve the issues. Later the Midnight shift will changes to another set of their priorities occurring late on the Midnight shift, such as intoxicated people attempting to drive after leaving bars at closing time.

By sharing responsibility for problems occurring on a 24 hour basis, the individual units become more focused on the larger picture instead of what only happens on their unit’s torus. They can also be held accountable for coming up with solutions. More importantly, I have seen units begin to adjust some of their own officer’s hours to come in earlier, or later, to add manpower to resolve the issues. By adding manpower, I have witnesses units use out of the box thinking to allow the officers to use alternative methods, bikes, plain clothes assignments, and sting operations to have a significant impact on crime fighting methods. When the officers are allowed to expand and do different forms of police work, besides riding in patrol cars for their shifts, their engagement goes up. When engagement goes up, their effectiveness rises in proportion. As their effectiveness goes up, then the department is able to shift valuable resources to handle other problems. The key to increasing productivity, reducing crime, and reducing strains on public safety budgets is for all organizations to analyze their organizations to and see how “Continuity of Efforts” can best be utilized to increase overall effectiveness.

Advertisements

Five Critical Skills A Manager Must Master To Effectively Communicate

You can go to any book store and find a plethora of books on the “latest and greatest” perspective on to effectively communicate with individuals, teams, and entire organizations. When you sort through all of them you will find five common benchmarks to have a successful conversation.

Know Your Message: How many times have you had a conversation with a manager and later walked away more confused than you were before the meeting? In many cases, the manager knows the problem, but does not develop a game plan to make sure her or she covers the important items. How often do you jump into a crucial conversation without first making a plan presenting you how and where the conversation will go? It is important when you need to share important information that you first make a game plan. Write down what you need to cover. Make a check off sheet if necessary, but ensure all important items are included. This is especially important if the other person in the discussion is good at distraction and redirection when bad news is coming. A game plan helps you focus and ensure at the end of the conversation everything that must be said has been said.

The Right Time: How often do managers interrupt someone in the middle of an important project, or task, to throw a lot of information at the person on another unrelated subject The target person is now distracted, loses track, and nothing gets completed. Many managers say, “Well, it was important, and I needed to tell them the information right then.” Unless it was a life or death situation then it could wait. Many managers say it was incredibly important just so they can check off their in-box saying the relayed the information. Well, that’s not a conversation, it’s a cop out. If it is an important conversation then it should be given the proper weight. Waite and have the conversation at the right time, right place and one-on-one. Both you and the person deserve to have an undistracted conversation. Go to an office and lock the door if necessary to ensure privacy. DO NOT HAVE CRUCIAL CONVERSATIONS IN FRONT OF OTHER COWORKERS.

Know How to Talk: Communication is a two way street. Many managers believe effective communication is telling the other person what they are doing wrong. Then they are shocked when the other person says, “Well, let me tell you about your miserable performance as a manger.” Sometimes the manager believes yelling is a better way to get his or her point across. If you believe this is the correct style of management I have three words for you: Hostile Work Environment. Your lawyer will clue you in after the paperwork is served, by your humble public servant, requesting your appearance in court, along with your checkbook. A crucial conversation should be as calm as possible. Make your point in a professional manner and move on to the next one. Being a bully does not win you points, it only makes you look weak and cowardly.

Ensure Understanding: This is where many managers mess up. They do not know how to ensure the other person actually heard the message. Many people feel acquired saying, “Now, what did I say?” The military has brief backs before missions to ensure everyone understands the message before the mission. They do this because somewhere after the first minute people begin to tune out. The pay more attention if they know they are going to be asked to repeat what was said. It is critical that you ask people to summarize, or tell you specifically, the conversation that you had. This way it ensures that the other person did not misinterpret what you said. For example, they will not believe they are getting a pay raise when you are docking their pay. Don’t laugh; it has happened to people before. Entire comedy shows are developed around the concept of one person misinterpreting what another person said. By asking the person to repeat what you said you ensure proper understanding. It is the most critical, and underutilized, skill a manager must master to have effective conversations.

Follow Up: Now that you have had the conversation and ensured proper understanding, it is time to schedule a follow up. Set the date 30, 60, and 90 days out. After 30 days you should see the biggest changes in regards to your conversation. After 60 days, most of the problems should have gone away and changes sticking. After 90 days changes in behavior should now be engrained. Along the way, continue to have shorter conversations tweaking what you discussed in your original crucial conversation.

If you are to be an effective manager you must master the five skills outlined in this blog. The choice is yours and rewards for becoming a master communicator are also yours.

Positive Life Lessons from “Fat Boy – Express”

“Ever tried? Ever failed? No matter. Try Again. Fail Again. Fail better.”
Samuel Becket

I came across a guy riding a bike the other day, and he had a yellow riding jersey with “Fat Boy – Express” written on the back. So, of course, when I saw the guy stopping to take a break I had to stop and talk. He explained the meaning of the jersey he created. “Fat Boy” is for the abstract anatomical weight of a middle aged man who has a larger waist than he wants. “Express” was the attitude that he possess. In short, “Fat Boy” is for weight, “Express” is an attitude. In reality as he continues to ride he loses weight and his speed continues to increase. But, “Fat Boy Express” is more of analogy for someone who will not give up; that failure does not mean quick, it simply means to get up and do it better next time.

It all started when his doctor told him he had to get in shape, or he would die years earlier than he should. He had problems with weight all of his life. As a child he was ridiculed by the other kids for being different. Now it is life or death, not simply teasing. He realized he couldn’t run the weight off; his knee and ankle joints couldn’t take the relentless pounding. He joined a gym, but found cardio machines boring. One day a friend recommended he try biking. To his amazement, he really enjoyed going out and riding. He saw things around him, at a slower speed, that most people never notice riding 55 mph in their cars. He said it felt great to get back to nature even if he was just passing through at 10 mph. He used to be terrified of large hills, knowing they would wear him out and leave him gasping for air. He had seen the Tour de France and saw how hills wear out even the best trained athletes.

He began to look for new ways to develop self-motivation and learn how to overcome those “hills in his life”. Then one day he changed his outlook on hills, and on life. When you change your perspective on something, what you are looking at also changes. He had already begun to transform his life when he changed his attitude about exercising and found an activity he was beginning to love. Now, he set out to change his attitude towards hills. They were no longer challenges to be feared, they are opportunities to be experienced and overcome. He used each hill as a test of his ability to first create and then test a strategy to defeat the hill. He would determine how much speed he would need as he approached the bottom of the incline. He would predetermine the best time to switch gears. What combination of gear changing would he use, the front or rear gears first. He would stay on the seat as long as possible; because once you get off to pump your legs you actually lose momentum. As his strategies developed he began to look for larger hills to “attack”. It was now a war between him and the terrain. With each hill defeated another victory racked up. Riding helped him develop the attitude that he could overcome all challenges. He began to lose weight and his co-workers noticed it. They began to encourage him to ride and ask him where he had ridden over the weekend or after work. On a day he felt down and did not want to ride, his coworkers first encouraged and then “ordered” him out for ride. His co-workers were beginning to feel the same pride of “Fat Boy – Express” after a long grueling ride. “Fat Boy – Express” made the connection between who he is and who he could become. He recreated a positive outlook on life. His mantra became, “If he can do it, anyone who is willing can do the same thing in their lives.”

Very few people are gifted at everything, and most people have something they struggled with during their life. It could be a weight problem like “Fat Boy – Express”, shyness around people, difficulty with math or science in school, or a host of other physical or mental problems. Success or failure is not if you have a problem, but your willingness to try and overcome the problem. Like “Fat Boy – Express”, once you change how you look at something then the things you look at change. Challenges become opportunities to rack up victories. Small victories add up to life altering events. “Fat Boy – Express” will soon loose enough weight that his jersey will be considered false advertising, but he will never change it. It is a reminder of his past challenges and the changes in his attitude that helped him transform into a new person today. In the end, we are all “Fat Boy – Express”. We all have the opportunity to transform our lives; the question is when we are ready to take the first step. “Fat Boy – Express” became a leader to many, not because he began to ride a bike and transform his life, but though the changing of his mindset. Remarkably, he moved from being a victim of life’s circumstances to the man who realized anyone can conqueror the problems in their own lives. If you have what you think is an insurmountable problem you can overcome it. Try to come up with a solution. If it fails, try again. If it fails again try a different tactic. Try harder. By taking the first step you begin to realize success. You will come up with the correct solution and that will transform your life.

Old school tangibles versus new school intangibles for motivating and connecting employees.

 

 

FOr tangible

by
Mike Phibbs

I recently read an old school book on leadership. To paraphrase a few lines, the organizations benefit packages are a key driver of motivation. The supervisor can’t influence those benefits but he or she can find out the costs of those benefits and tell the employee how much the organization is paying to keep them healthy and on the job. Because the employee received a high dollar benefit package they will be motivated. Well, welcome back to 1950’s thinking!

Let me illustrate how outdated this view is in comparison to today’s workers who value their “fit” within an organization. A potential employee interviews with the HR Director of an organization. The candidate asks about the organizations culture and how much it does for the community. The director responds that the organization has a great benefit package, which includes medical, life insurance and a 401K plan. The candidate tells the director that he saw that on the website, but wants to know how the employees are valued, and their interests to help out in the community are supported. The director responds back that they spend a lot of money per person on the benefit package. Again, the candidate responds back again that it is not about the co-pay, but rather the feel of the company he is interested in hearing. The director again, explains they give a great benefit package and people are motivated to work there to get those benefits. Community efforts are lauded, but the business of this organization is to make money. Here people are motivated by the money and great working conditions rather than touchy-feely outreach programs. At this point, the conversation is over and the candidate knows that he will not fit in with this type of thinking.

If you have to bribe people to work at your organization with expensive benefits then you have a problem. What happens if the benefit packages have to be reduced because of a downturn in the economy? That’s why you never rely on tangible benefits to motivate people. Rather, you highlight the intangibles. If the overall “feel” is right then the candidate will be more interested in the job and be more motivated as an employee. The emotional connections to tie people to the organization are the true drives of engagement and motivation.

It is the intangibles of the work and organization that attract, engage, retain, and motivate employees. From the outset, they want to know what it will feel like to work in a company. How are the employees treated? Even in assembly line style work employees can be extremely motivated and loyal to the organization. From the outset, you have to answer the question, “Are the employees treated as valued employees who every effort benefits the entire organization?” In turn, they will feel motivated if the intrinsic benefits exist for belonging to a high performance culture; where, excellence it not only expected from all employees, but freely given.

It all starts on how well the organization brands its self as a work destination for people who want to set down roots and are willing to work. When they are “welcomed” to the organization each new employee understands that they are a valued part of the team. Team leaders understand when someone is new to an organization they are nervous and need reassurance. During training, they meet everyone and are paired with a person of likeminded personality to help conduct the training and answer questions. Once trained and on the floor, the supervisors continue to build the team and integrate the person into the overall success of the organization. It is the intangibles of working for a leader, and being a part of a team, that motivates people. Benefit packages are important, but no one has ever been motivated to do anything more than what is required because they were told how much a company spend on their benefits. Employees who are intrinsically motivated be the organization, what it does, the internal community, and the right “feel” will fight to ensure the company is strong and profitable. The old school thinking that tangible motivate should be in a text book on bad management. Reading how to use intangibles of the organization to motivate employees is the future, and should be read by every leader trying to make a difference in their organization.

Setting correct priorities makes the difference between mere survival and success.

by

Mike Phibbs

Imagine being dropped off in the woods with only a knife and some rope for your survival. The hours are counting down and you are on the clock to darkness. What are you going to do? Most people will sit down and cry, thinking they are going to die, and they may be right. What are your priorities? What must you do to survive? These same scenarios play out in the business world every day. Let’s see how lessons from survival experts Les Stroud, Dave Canterbury and Cody Lundin can save your life in the deep woods or the concrete forest of your town.

Let’s face it, people watch the survival shows because we admire people who can go out into the woods, desert, or ocean and survive on the bare basics that nature has to offer. Even “preppers” go out and buy supplies and store them up. After many months or living off their bought products they too will be at the mercy of nature. Truth be told, we can all survive like Les, Cody, and Dave. It is in our genetic code and in Asia, Africa, and South America many people still live a primitive life style. We, in our modern age, simply don’t have to live that way and most don’t choose too, until fate forces us to relinquish living like a spoiled 5 year old and get back to basics. Even in the modern day world, many independent entrepreneurs and companies fail because they choose to skip the primitive business basics and never create the foundation of success and move forward and instead focus on the end product and work their way backwards.

Let’s observe the success of the “Wild Man of the Woods” Les Stroud and his three keys to survival. On his show, Les works alone, like the lone entrepreneur responsible only for his own safety and survival. When he is paired up with someone else he is an exacting task master that requires absolute perfection from his partner(s). In reality, he also participates in Eco-Challenges and other adventure racing events where team work is required; however, his teams operate at a higher level than most. When Les is dropped off in the uninhabited backlands he has clear priorities: Shelter, fire and then water. First, protect yourself from the outside elements. If the environment disables you then you are dead. Likewise in business, the lone entrepreneur only has himself to seek guidance and find shelter from his or her competitors. For many in business, the basic shelter is a well thought out idea that sets you apart from your competition. Why are you better than anyone else?
Next, Les builds fire to warm himself up and create the first foundation for success that helps create the motivation and drive to survive. For thousands of years the quest for fire went unanswered. Most people today can’t build a fire out of a stick, spool of yarn, and scrapings from a tree. Yet, Les in a poof and wave of his hand seemingly at the wave of a hand creates in fire. He must live, and pay attention to, the moment. Daydreaming and focusing on the future diverts attention from what he is trying to accomplish right now; your shelter may collapse or fire go out. Likewise, the single entrepreneur must also experience the first success that builds the foundation for success. A well thought out business plan that doesn’t simply state the strategy is to succeed, but spells out what success actually looks like and the steps vividly showing every action steps needed from conceptualization to the fulfillment of the endeavor.

Third, Les then works on finding water. It’s crucial to his survival but is third on the list. Why? Because, he can survive a few days without water, while death comes quickly without shelter and fire. He is willing to drink water, or purified urine, that most people gag at the thought of consuming. The question becomes, what are you willing to do to survive? For the single entrepreneur, are you placing the priorities for your survival as a company in the right order? What you are doing may be crucial but not critically important for you to get through the day. Do not go down the path of thinking of your success, and forgetting to live in the moment, before you have ensured your foundation has been set?

Now, think about two highly successful people, such as Dave Canterbury and Dave Lundin, coming together and being forced to resolve differences in order to not only succeed but survive. Like seasoned business partners they have the talent and drive to succeed. The difference between Les and them is they have to work together and resolve their difference in order to be successful. Both come from different backgrounds and possessed their own unique stories before they collaborated on Dual Survival. They use confrontation not as a means to overwhelm the other, but as a vehicle to communicate differing perspectives on the situation at hand. Through confrontation comes collaboration of effort and focused energy. Together, they can rationalize the situation, and develop a better method of attack, to ensure the highest probability of survival and success. Likewise, when you have a business, or a significant other, effective communication of observations, perspective, and ideas is crucial for your success together. You may be extremely passionate and experienced as individuals, but when you come together with a set goal, like survival, your reliance on each other becomes compounded. By actively listening to the other person’s point of view you can gain insight into your own ideas and maybe determine a better way to handle the situation. Build upon your past individual successes to create the pathways to future success. By having an active partner, you are not alone and don’t have to make all of the decisions. Share the burden and create synergy which leads to your survival and success.

Paying attention to what you are doing in this very moment is crucial to your own survival. Success is a byproduct of your conceptualization and implementation of priorities. Even the best plans and intentions do not succeed. To increase the mere chance of survival, while not even guaranteeing success, solid foundations and tactics must be built and created. Then the environment determines if you will survive. Whether you are out alone in the wilderness, or in a forest made of concrete and skyscrapers, for survival you have to ensure that priorities are sound and in the correct order to provide the greatest probability of success. Do not go blindly into an endeavor and hope for the best. Create the conditions that favor not only your survival but your success. After you get the basics down and a solid foundation for your business, or personal life set, you can begin to be creative and reach the success you imagined.

Sage advice from a true American success story.

American Dream

by

Mike Phibbs

 

“In America, you can have anything you want if you are intelligent and have courage.”  ~ Reza

 

I want to be a millionaire and so do many of you. Three sage questions arise when we admit that we want to be millionaires. First, how do we get the money? Second, what will we have to give up getting the money? Third, will money truly make us successful and happy?

I met Reza many years ago while visiting Miami with my wife. We met through a chance encounter and have been friends ever since. He is the model of the self-made American success story. As a group, driving through Miami, Reza’s phone wrong, it was a business deal in the final stages of negotiations. Reza told the guy on the other end of the line that 20 was the final offer. He continued by telling the other party if he kept trying to push the number lower then Reza was going to start climbing again. I thought they were talking about thousands of dollars. I was wrong, very wrong. I was shocked when Reza told the caller that he was going to ask my opinion. Not knowing the game I aloud, “make it 25 or nothing.” I could hear the guy on the other end choke a little and then agree to the 20. When I learned it was millions and not thousands of dollars I instantly knew I was not in Kansas anymore.

The story of the deal was interesting, but the man behind the deal is far more interesting than can be posted in a blog. We have all met those people, larger than life and with the personality to bring any room to life. Reza came to America in 1979, a week before the Iranian hostage situation began. Reza was born in Iran and left to come to American and make a better life. He brought just enough money to get to New York and buy a bus ticket to somewhere else. He could only say “Florida” in English, so he bought a ticket to Florida. Before he left the station the American Embassy fell. People were outraged and someone had to pay for the American humiliation. It was Reza. He was constantly being assaulted by people on his trip to Miami. Only one person helped him out, the bus driver. The driver tried to protect him and ensure he got to his destination alive.  Even the police turned a blind eye to the assaults. People seem to find this behavior acceptable when their country has been humiliated, the President is ineffective, and the citizens are scared. We are shocked when we see such behavior in other countries and ignore it in our own.

Reza has a charming personality, but he has something else:  A drive to succeed. He worked odd jobs and ended up working at a gas station. Unknowingly, fortune was about to show its face. One day a friend who owned a limousine business mentioned to Reza that he had too many jobs that night and not enough chauffer’s. Reza took the chance and asked if he could take one of the shifts. History is made during these types of serendipitous encounters and this was the case. Thus the rise of Reza began. He continued to work the gas station during the day and drove at night. He eventually bought his own limousine company and made customer loyalty and service the hallmarks of the company’s success.  He could have sat back running a lucrative business and been regarded as successful. But no, he continued to branch out into different areas and continued to make the South Florida financial empire he has today.

One night, while eating dinner at a restaurant overlooking the water with the Miami skyline in the background, Reza put his fork down and pointed out into the bay. He looked back and said, “Look at the billions of dollars out there. Why don’t you have any of it?” I replied that I didn’t have anyone rich enough to knock off. He then spoke the sage words that I use in seminars today, “In America anyone can be as successful as they want if they are intelligent and have courage.” He is completely right. Many people don’t have the intellectual acumen to develop a product idea which people will want to spend money on. More likely, in America has lost the will or courage that brought our forefathers here in boats that would be illegal by today’s Coast Guard standards. We have lost the desire to do what it takes to make a better life. Most Americans are not willing to risk what they have to fulfill the possibilities that America presents.

Does this mean you have to be a millionaire to be successful? If you want to be on the Discovery, TLC or Bravo Channels then yes, yes you do. But in the world of reality, success is something that is enjoyable, fulfilling and builds self-worth. For Reza the money is a by-product of enjoying the running of successful companies. He enjoys providing services and money is just a score card to gauge his own success. The companies he owns are centered on making both his clients and employees equally happy. He knows when you are happy at what you do then it is not a job or a profession, it is something deeper with more meaning.

If you are miserable at your job and have a desire to do something else then ask yourself three questions:

  • Am I an intelligent person who can research my own idea?
  • Do I have the courage to take the actions necessary to fulfill my life’s calling?
  • How happy will I be when I am in charge of my own destiny?

Only you can answer these questions. The answers are scary for most people. But when in doubt remember Reza. He came to a strange land with nothing, not even knowing the language. He became a proud American citizen and through intelligence and courage he became an American success. Put down the fork and look out the window. What is stopping you from living the American dream? Reza lives it and so can you.

Create success through Evidence Based Leadership techniques.

EBL

By

Mike Phibbs

Everyone has read a book with “Leadership” somewhere in the title. Why, we all want to become leaders that inspire and sought after for our sage advice. So, we go to the local book store and find a book that explains how Company A transformed itself from an average company to an extraordinary icon in its industry. Once you begin to read the plethora of books you realize two critical ideas. First, most books are more about management then leadership. Second, the ideas may be great for that specific organization but will not work for yours. However, there are two easy solutions for wading through the sea of books and learning how to truly transform you into a highly effective leader. To begin, you must understand the true nature of leadership and then look for Evidence Based Leadership training that provides a high-octane boost and will accelerate your leadership potential well past the next level.

First, understand that leadership and management are systematically opposed. People like to disguise management training as leadership training since it is cool to be a leader and a drag to be a manager. The overall concept is as simple as leaders lead and managers manage. True understanding of leadership requires a deeper understanding than that simple statement. Leadership is about transformation through the creation of a greater vision for the future and in-depth understanding of people to guide and motivate people. Leaders possess the ability to create the end goal vision for their organizations. They readily read the tea leaves and anticipate where the road blocks are, and how to navigate around them. They understand how to overcome organizational inertia that resists change and can prevent average leaders from creating an impact. Effective leaders have the capability to transform their organizations and take them to the next level. Extraordinary leaders transcend these bounds and create legendary organizations.

Management is about putting parameters on organizations. They develop and follow rules and regulations and keep score. They are the traffic cops that keep the organization moving along at a specified pace. Managers put the brakes on organizational change until ideas are clearly vetted. I am not saying managers are bad people. Managers are the yin to the leadership yang. They develop the strategies that keep organizations going day-to-day. Without managers a high-octane leadership driven organization will wander from one vision to the next, but it will make great time. Management trims the sails and ensures check points are developed and targets are met. Another analogy says leaders want to expand the balloon. Managers want to have rules limiting how fast it expands and requires constant pressure testing to ensure the balloon does not pop.
Now, are people born with innate leadership capacity? Have you ever read in the newspaper, “A great leader was born today at General Hospital” or hear in the hospital hallway, “That baby has great management potential.” Some people do seem to inherit innate leadership skills, but they are still limited. Some possess exceptional leadership skills that work in one industry, but they may flop in another. There is light at the end of the tunnel for struggling leaders: Evidence Based Leadership.

Evidence Based Leadership is a compilation of proven techniques that work in any organization, or profession. At first, I too was reluctant to believe there is a one size fits all solution to leadership problems. However, after I read the key principles and concepts I found they are right on point. I read the concepts and was reminded how it worked in another organization. The Evidence Based Leadership skills are based on facts of which leadership interventions works and which ones don’t. Your next book on leadership should be on Evidence Based Leadership. Then you can read other books on successful leadership and suddenly realized they took the long road to success. By understanding the differences between leadership and management and the principles of Evidence Based Leadership you are on the express route to being an exceptional leader.